// POLICIES & FAQs //
// Can I come see items in person?
Of course! Email or call us to make an appointment to see our collection in person. We are located at a very clean and bright storage facility easily accessed off HWY 520 in Bellevue, WA. Click HERE to go to our Contact Page and send us a note to set a time to come see us!
// How far do you deliver?
We are based in Bellevue, WA and deliver within the greater Seattle area. But we love to travel!!
Any delivery outside of 100 miles or 2 hours one way, requires hotel accommodations.
// How do I lock down my order?
We require a 50% deposit upon signing of the Rental Agreement and then you've guaranteed your items for your date!
// When do I pay my remaining balance?
Remaining balance is due upon delivery/pick-up but may be paid in full at any time before then.
// Can I change my order after signing my Rental Agreement?
Of course, we're happy to make any adjustments or additions as long as desired pieces are available and no closer to your event than one week out. Any changes in amount due will be reflected in final invoice for remaining balance one week before your event date.
// How does your pricing work?
Our pieces are individually priced and all prices are listed per item on our website for your convenience. If you inquire about specific pieces, we will put together a proposal with pricing for you. All orders have a refundable $200 Damage Deposit, included in the overall total and part of the 50% Deposit (50% of the overall total). Damage Deposit is refunded if no damage has occurred, within 7 days after the event date.
// Do you have a rental minimum?
As of January 1, 2020, all rentals booked after that date must have a $500.00 minimum for delivery and $200.00 minimum for Will-Call. All furniture pieces require delivery and are not available for Will-Call.
// What do you charge for delivery?
For 2020 rental orders and beyond: Delivery charges vary depending on the distance to and from the venue... anything within 20 miles of our Bellevue location is $100 each way. Anything 21-49 miles, is $150 each way. Ferry fees are added to delivery and pickup charges. Anything over 50 miles is negotiable, and anything over 100 miles requires a paid overnight stay in addition to delivery and pickup charges.
// Can I pick up items myself?
We offer will-call on pieces that don't require intensive setup, are relatively lightweight, and have a low chance of being broken during transport. We do not offer Will-Call on any furniture items. If an item qualifies for will-call, you must have an appropriate vehicle to provide covered transportation, safely and securely.
// Can you deliver the day prior? Or pick up day after?
It is on a case-by-case basis. Rentals are provided for a 24 hour period, especially during the busy event season when we often have 2 events or more in a weekend. We are often able to work out some solution to deliver the day before for our clients or pick up day-after, if pieces are available for that full time frame.
However, we have a few requirements prior to approval: All items must be kept indoors overnight and any furniture pieces must be stored on a solid dry surface (i.e. cement/patio/garage) overnight and covered if not kept indoor.
// Do you do onsite styling?
Styling services are covered under our delivery charge and we will stage/style all items rented from us, if desired.
// Do you do event planning and design?
I do enjoy planning and designing events...I'm only scheduling a few events for full planning a few times per year, so email or call me and see if we can make some magic together! I also consult for event design without full planning and charge by the hour. Contact me for rates.
// I'm looking for...
If you don't see something on our website but you're itching to have it at your event, we will find it! We love the treasure hunt and would love to find you your perfect piece!
// Do you have a cancellation policy?
If cancellation is received in writing 30 days or more prior to rental date, 50% Retainer Amount shall be refunded in full. If cancellation within 30 days of the event, no Retainer Amount will be refunded but may be applied to a rescheduled order as long as it is within 365 days of the original event date (subject to rental availability. The same pieces from the original order might not be available if already spoken for by another party.)
// Accidents happen...
We totally get it, when large groups of people are having a ton of fun things can get spilled! We will try to remediate the damage ourselves unless it affects the value of the item. At that point, we will charge against the Damage Deposit for the full value of the item. All item values are listed on the Rental Agreement. If the Damage Deposit does not cover the full value of the item, we will invoice for the difference.
**All of our policies are explained in more detail on every proposal and when signed, become the Rental Agreement. We don't want you in the dark at all!**
Hey there!
I'm Erin and I'm the owner of Yay! Parties. I'm a wife and mom of 3 kids! I have always used my creative side to plan parties and create DIY details....combined with a long time love of vintage {something I've always shared with my Mom! You should see HER house!!}, I incorporated my own vintage pieces in my party designs. After not finding the eclectic styles I wanted to rent for my own parties, I started this little business in 2016. Super encouraged by my first event season in 2017, I'm really excited to see how this venture grows!